How does abuse report really work in Guild Wars? - Page 2 - Guild Wars Forums

anekqi · Jul 03, 2008, 08:01 PM // 20:01

Quote:

Originally Posted by Songbringer

They have made it so easy to tell exactly how much gold is there and when the trade gets changed. Not paying attention is your own fault I'm sorry. If you can't manage to take 2 minutes to check then really it is your own fualt.

Or you didn't understood my point or you don't have problem with players cheating.
Sure it's my fault I got cheated and the guy is ok as I didn't check the gold exactly...
Well in my opinion NO guy is not ok as he wanted to cheat and he did it and this is wrong.

as for the report i got this answer a week ago:
___________________
Hello Anna,

Thank you very much for contacting the PlayNC Customer Support Team.

With the details you have provided, I will be able to investigate the issue further. However, I???m afraid that the Support Team is unable to replace any items or gold that may have been lost due to incidents such as this. I apologise for any frustration or inconvenience this may cause.

Please bear in mind that for reasons of privacy, all information relating to the possible disciplining of an account will only be discussed between the violator and Customer Support. This means that if I find any rules have been broken, I will be unable to inform you of any rulings related to the incident and account(s) involved.

Thank you for reporting this issue to us and assisting us in enforcing the User Agreement and Rules of Conduct. Please feel free to contact us again if you encounter any other problems

Regards,
GM xxxx
________________

Cheers,
Anna

Kook~NBK~ · Jul 03, 2008, 08:16 PM // 20:16

Quote:

Originally Posted by fusa

Then they haven't finished conducting the investigation against the scammers, or you didn't give enough information about the scam. I had one person try to switch 1k for 1g when I was selling a scar eater. I reported him, and he was banned for 2 weeks. Also saw someone else scamming in Kamaden over the weekend, and couple of days later I got the following response:

Calling BS on this. A-Net has stated over and over that they will NOT inform people on actions, if any, they take against others who are reported for violations of the EULA, scamming, etc.

Stockholm · Jul 03, 2008, 08:32 PM // 20:32

Fusa here is a e-mail I found on the page you refered to.

Quote:

http://wiki.guildwars.com/wiki/User_...porting_people

Quote:

Hello (name deleted),
Thank you very much for contacting the PlayNC Customer Support Team.
Transactions and other player interactions that take place in the game world - such as those involving ???runs??? to different locations - often involve a certain amount of trust. Occasionally, some players may fail to live up to their end of an agreement, or act in a less than honest manner. Unfortunately as such acts our outside of our control, the Support Team is unable to force players to live up to their end of the bargain or replace any items or in-game currency that may have been lost. I apologise for any frustration that this may cause.
However, the Support and Development teams are always looking for ways to make trades and other transactions more secure. For example, the Trade window now notifies players if an offer has been changed, with a red warning message. Please let us know if you have any suggestions for how transactions such as this can be made more secure, as the Development team looks closely at player feedback when making changes to the game.
If you feel that the player in question has violated the User Agreement or Rules of Conduct in any other way than previously described, please let us know and I will investigate the issue further.
Thank you for your patience and cooperation, and please feel free to contact us again if you encounter any other problems.
Regards,
GM (name deleted)
PlayNC Customer Support
NCsoft Europe

Perhaps you should have read the whole page before posting the link.

fusa · Jul 03, 2008, 08:41 PM // 20:41

Quote:

Originally Posted by Kook~NBK~

Calling BS on this. A-Net has stated over and over that they will NOT inform people on actions, if any, they take against others who are reported for violations of the EULA, scamming, etc.

First of all why would I bother to fake a email from Anet. Second I couldn't care less really, people who are scammed are really just as pathetic as the scammers themselves. Third, they've changed their policy in the past few weeks. This is the second time i've received a response including the action taken. First was a griefer in CoF who was banned a couple of days. Try it yourself, or just sit their like the rest of the morons on guru and believe whatever the idiots here post.

anonymous · Jul 03, 2008, 08:49 PM // 20:49

Quote:

Originally Posted by jadedragoon

I understand your feelings. I too have been scammed before, however anet does not do much regarding trade scams

Wish more games would take http://eve-online.com/ their stance on scamming. Scamming is allowed in that game, you shouldn't be dumb enough to get scammed. As far as they are concerned, if you were smart enough to trick someone else you deserve the money. The end result of allowing scamming is less people get scammed because everyone knows nothing will happen to the scammer, so they step up to the plate themselves. When you expect the game to protect you from scams you let your guard down and get scammed.

Savio · Jul 03, 2008, 11:44 PM // 23:44

Thread closed for flaming and offtopicness.

Jul 03, 2008, 11:44 PM // 23:44	#26
Savio Teenager with attitude Join Date: Jul 2005 Guild: Fifteen Over Fifty [Rare]	Thread closed for flaming and offtopicness. __________________ People are stupid.